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> once you get a working model with no faults (I had one that wouldn't reboot and had terrible coil whine, one that had loose trackpad and yellow tint on screen

> once you get a working model with no faults (I had one that wouldn't reboot and had terrible coil whine, one that had loose trackpad and yellow tint on screen I never understood how people can deal with multiple rounds of RMAing (or whatever) a defective product and still turn around and recommend it to other people. If a company can't consistently deliver their products intact and functional, why should I waste hours of my time (which effectively increases the price of the product by hundreds of dollars) picking up their mess? The fact that this is still a thing kinda says to me that PC laptop OEMs still aren't ready to go toe to toe with Apple in the customer experience department, despite the overall improved quality of their offerings.

jjn2009 10y ago
this is a complete not starter. I had an XPS 15 that stopped turning on after a week and I immediately returned it and did not bother trying a new one. Such a waste of time to get situated on a new device then find out said device is broken.
vortico 10y ago
If a company can offer a product substantially cheaper than a competitor with lower reliability but offer acceptable customer support for dealing with these issues, the hours of my time I spend fixing the issue might very well surpass the extra money I spend on a competitor.
zeusk 10y ago
well let's not get into how bad Apple screws customers when it does so. I had the macbook (was it '12?) that had the gpu death issue - apple denied that the issue was a defect until a class action was brought against them; I was out at-least a thousand dollars as I had to toss the unit because apple wanted me to pay for the repairs which cost almost as much as a new unit in my country. Did I mention I faced the same bullshit with iPhone 4? Maybe I was just holding it wrong. And as I said, `but this could also be because of Amazon's shitty packaging where the laptop was in a box with only some brown paper crumpled in` - I'm not even sure if the issue was because of improper shipping or factory defect. If you're all that worried about wasting your time, go to the nearest retail store and test your unit as you buy it. I also forgot to mention, I bought the defective models through Amazon Warehouse Deals - so it could very well have been a return due to the said defects.

jjn2009 10y ago

this is a complete not starter. I had an XPS 15 that stopped turning on after a week and I immediately returned it and did not bother trying a new one. Such a waste of time to get situated on a new device then find out said device is broken.

vortico 10y ago

If a company can offer a product substantially cheaper than a competitor with lower reliability but offer acceptable customer support for dealing with these issues, the hours of my time I spend fixing the issue might very well surpass the extra money I spend on a competitor.

zeusk 10y ago

well let's not get into how bad Apple screws customers when it does so. I had the macbook (was it '12?) that had the gpu death issue - apple denied that the issue was a defect until a class action was brought against them; I was out at-least a thousand dollars as I had to toss the unit because apple wanted me to pay for the repairs which cost almost as much as a new unit in my country. Did I mention I faced the same bullshit with iPhone 4? Maybe I was just holding it wrong. And as I said, `but this could also be because of Amazon's shitty packaging where the laptop was in a box with only some brown paper crumpled in` - I'm not even sure if the issue was because of improper shipping or factory defect. If you're all that worried about wasting your time, go to the nearest retail store and test your unit as you buy it. I also forgot to mention, I bought the defective models through Amazon Warehouse Deals - so it could very well have been a return due to the said defects.