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My recent experience with Lenovo shunned me away from Thinkpads for the foreseeable future and from Lenovo in general as a customer. After placing an order for
by antisthenes 10y ago
My recent experience with Lenovo shunned me away from Thinkpads for the foreseeable future and from Lenovo in general as a customer.
After placing an order for a Thinkpad that I needed urgently, they, without explanation or email canceled the order the next day.
Trying to contact customer service, I found out that their online chat employees have no access to customer order history, because "the functionality isn't there yet". Direct quote from support.
2 months later I got an email from them, asking how I like my purchase (7 weeks into using a Dell laptop)
Not to mention their site being unusable in 3/4 browsers I tried to order.
The level of incompetence from them is just staggering.
- hxegon 10y agoSeriously, why is their site such a trash fire? Across 4 computers I've not once seen it work well. I'm thinking about getting a new computer, but even though I loved my old x230 I'm not thinking about getting a lenovo now because I can't research the laptops on lenovos own site!
- detaro 10y agoYeah, the site is horrible. Everybody I know orders their Lenovos from resellers because of it (added bonus that you can get better/cheaper configurations Lenovo doesn't sell, swap 3G modules for extra SSDs and stuff like that)
- Esau 10y agoThe website is indeed horrible. Also, why does every PC maker try to get you to do a survey within five seconds of arriving?