4 ms·

Still waiting for the facts, but I'm pleasantly surprised and impressed by Soylent's response. I think they're doing the right thing.

• untog 10y ago
  Why would you be pleasantly surprised? They have a product that's making people sick - telling you not to eat it is literally the bare minimum they could do. They haven't even issued a recall, given refunds...
  • thejacenxpress 10y ago
    It's 0.1% of customers, not a samsung s7. If they are willing to pull their product for 0.1% of customers they will probably announce a refund, give it a week .
    • yread 10y ago
      S7 note sold about 2M phones and less than 200 went poof. So, it's actually 10 times worse
  • kartD 10y ago
    It's not clear why they're getting sick or what percentage of people are getting sick. It's good they're taking it seriously and being cautious. "Our tests all came back negative for food pathogens, toxins or outside contamination,” so it's possible that it affects just a few people but they're still be being careful. And frankly in this case refunds are implied, I would imagine that they would be sued into oblivion otherwise. I just think it's good to see a company take things seriously and act rather than engage in PR. E.g. Theranos, Samsung etc.
  • aianus 10y ago
    > given refunds They'll give you a refund for basically any reason. Just email them and say "I don't like it" and they'll give you a refund. You don't even have to ship it back. That's always been the refund policy, by the way, it's not related to this incident.