It's understandable though. That level of customization requires an increase in dev resources, QA resources, turnaround time, bugs. And the payoff only pleases

It's understandable though. That level of customization requires an increase in dev resources, QA resources, turnaround time, bugs. And the payoff only pleases a small percentage of your users who probably aren't making a purchase decision based on that functionality alone (it's nice if it's there but it may not cause you buy something else). So, understandable that they may want to focus resources on more important features.