Excellent answer. One wonders how you identify the 'subject matter experts', and the extent to which you rely on their answers to questions versus direct obser

Excellent answer. One wonders how you identify the 'subject matter experts', and the extent to which you rely on their answers to questions versus direct observation of what they do. My experience (anecdotal, informal) is that there can be quite a difference between a verbal description and what actually happens, and the difference has to do with situational knowledge (as in "oh yes, I forgot about Fred. With Fred we do ZZ instead")