Actually the rest of the article totally contradicts that. Indeed, giving the tool for everyone to communicate with each other did result in everybody shouting

Actually the rest of the article totally contradicts that. Indeed, giving the tool for everyone to communicate with each other did result in everybody shouting their prejudices at everyone else. What the article notes, however, is that the most biased wikipedia editors DO CHANGE with time and go toward moderation at a surprising pace. Instant communication IS knitting society together. We are at the beginning of this process, it is far from complete but places like wikipedia already show some progress.