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I own a Surface Book, have since a month after launch last year. For the first six months it was so unreliable that I couldn't use it for anything. Crashes, do

I own a Surface Book, have since a month after launch last year. For the first six months it was so unreliable that I couldn't use it for anything. Crashes, docking issues, external monitor issues, trackpad issues, sleep/wake issues, just one damn thing after another. Things got better for a few months starting in June and it became my primary personal device -- just had another bout of frustration with a Windows update that could not complete but kept trying. I love the hardware, the experience has been the worst I can remember. Don't know if I have the patience for round two with a Surface Book 2

hifigi 10y ago
This is eerily similar to my experience with Surface Pro 3. I absolutely love the hardware, with the conditional statement that it doesn't work as advertised most of the time. Forced updates broke functionality...and the actual hardware failed: I got a touch dead-zone, but Microsoft gave me a complete replacement after a year (the customer service was exemplary) My Surface Pro 3 has never felt reliable. I can't count on it working the same way one week to the next, which is unfortunate. I told a colleague this morning that I was surprised that the last two machines I really wanted were both Microsoft hardware (Surface Book and Surface Studio). But I also won't invest in new Surface hardware until I see lots of user feedback.