Well my experience is that we've had to always provide support. I had to deal with customers running Windows, but those customers that lacked a capable IT guy d

Well my experience is that we've had to always provide support. I had to deal with customers running Windows, but those customers that lacked a capable IT guy didn't have the actual know how to actually maintain a Windows server. And when that server crashes due to poor maintenance, guess who gets called. Basically as a provider, you can never trust the customer's capability for maintaining the server that your solution runs on. It's much better to decrease your costs for delivering the required support. Otherwise you're going to find yourself guiding somebody on what buttons to click in the Control Panel, for getting the damn network to work, on the phone, on a Saturday.