1) When it's one of their users who is allegedly scamming someone, surely it's in their interests if only to save face, regardless of the injured party being a

1) When it's one of their users who is allegedly scamming someone, surely it's in their interests if only to save face, regardless of the injured party being a member or not. 2) Why wouldn't she try to approach the cause of the situation rather than the clearly unstable symptom? The guy is very clearly unhinged and is throwing around threats left and right, it doesn't seem wise to poke that hornet's nest. 3) Her plan was to take steps to make sure the situation got cleared up without escalating the situation and in a way where she's cooporating with Upwork. Not sure why you're so ready to jump on her back over what seem to be quite reasonable actions against a very unreasonable attacker.