>Do you believe they can/could/should refuse to check and fix the problem under warranty? I'm actually saying that they did refuse to attempt to fix the proble

>Do you believe they can/could/should refuse to check and fix the problem under warranty? I'm actually saying that they did refuse to attempt to fix the problem unless you restored the original OS that they sold it to you with. (I believe upgrades to newer versions was okay, because those were supported on newer computers. I didn't encounter that situation in the time I was there.) Having said that, I didn't always toe the company line. I often did my best to help people who were using an unsupported configuration (added internal hardware, different OS) but there was still a limit to what I could do. Unlike most of the others, though, I had a few years experience working at a computer shop, so I actually knew things and wasn't just reading from the company intranet's guides. I got caught a couple times on software problems that appeared like hardware problems, too. By not forcing them to revert to the original software, and then escalating them to second tier support, I ended up getting in trouble. So there was at least some method to their madness. Sending it in, though... There wasn't a place to do that. So far as I know, there weren't any physical stores other than big name retailers like Best Buy, and you couldn't just ship it in without going through phone support. So you had to try the advice from the phone support first before shipping it in.