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Apple's AppStore reminds me of Google AdSense policy of isolation and almost inexistent customer service. If they ban you: They ban you. There's no possibility

by barredo 17y ago

Apple's AppStore reminds me of Google AdSense policy of isolation and almost inexistent customer service. If they ban you: They ban you. There's no possibility to discuss things.

wmeredith 17y ago
Uh, I beg to differ, and hopefully help some people out, Google's Adwords customer service number is 1.866.2.GOOGLE. I've had 2 great experiences with them, both involving multiple calls over a week's time solving Adwords account problems. (I'm only managing ~$15,000 ad spend per month, so it wasn't because I'm a big fish.) I do believe that's US support only, but I could be wrong. It's been the better part of a year since I've had to call in.
- qeorge 17y ago
  AdSense is much different than AdWords. If you're rejected by AdSense there's no recourse. Anecdotally, my past experience with support for both AdWords and AdSense has been terrible. I'm glad they've got an 800 number now.
- lftl 17y ago
  Parent said AdSense whereas you said AdWords, gigantic difference in the service experience you get. Which is mostly logical since AdWords users are directly paying customers, while AdSense users are more like vendors.
- jonknee 17y ago
  You confused AdWords and AdSense, but I think it's odd that you don't think spending $180k a year with a company would be enough to get you special treatment. You may not be a big fish in Google's pond, but you're definitely spending enough to get noticed and dealt with as such. My office chair quite literally comes with better phone support than AdSense (or AdWords since I've never spent much).
- profgubler 17y ago
  I still think Google's Adwords customer service is pretty pathetic. When you spend $50,000+ a month and have to go through a lot of work to get the phone number for the first time and then can't get a consistent account rep it is very frustrating. At those kinds of spending levels a lot of companies will roll over for you, even if it isn't a 1,000,000 dollar account. They also apply their policies very inconsistently, and greatly favor large advertisers. I think their documentation is great, but they need to make a better effort to reach out to advertisers. I am not a huge fan of Microsoft's adcenter, but their customer service is incredible. Their number is always nice and prominent and when you call they will do anything to help, and work hard to get it solved then, where as Google will take their time. Again this is a sample size of one, but google goes out of their way to not talk to you, they even hide their customer support chat service through several layers of help screens.

by barredo 17y ago

Apple's AppStore reminds me of Google AdSense policy of isolation and almost inexistent customer service. If they ban you: They ban you. There's no possibility to discuss things.

wmeredith 17y ago

Uh, I beg to differ, and hopefully help some people out, Google's Adwords customer service number is 1.866.2.GOOGLE. I've had 2 great experiences with them, both involving multiple calls over a week's time solving Adwords account problems. (I'm only managing ~$15,000 ad spend per month, so it wasn't because I'm a big fish.) I do believe that's US support only, but I could be wrong. It's been the better part of a year since I've had to call in.

qeorge 17y ago
AdSense is much different than AdWords. If you're rejected by AdSense there's no recourse. Anecdotally, my past experience with support for both AdWords and AdSense has been terrible. I'm glad they've got an 800 number now.
lftl 17y ago
Parent said AdSense whereas you said AdWords, gigantic difference in the service experience you get. Which is mostly logical since AdWords users are directly paying customers, while AdSense users are more like vendors.
jonknee 17y ago
You confused AdWords and AdSense, but I think it's odd that you don't think spending $180k a year with a company would be enough to get you special treatment. You may not be a big fish in Google's pond, but you're definitely spending enough to get noticed and dealt with as such. My office chair quite literally comes with better phone support than AdSense (or AdWords since I've never spent much).
profgubler 17y ago
I still think Google's Adwords customer service is pretty pathetic. When you spend $50,000+ a month and have to go through a lot of work to get the phone number for the first time and then can't get a consistent account rep it is very frustrating. At those kinds of spending levels a lot of companies will roll over for you, even if it isn't a 1,000,000 dollar account. They also apply their policies very inconsistently, and greatly favor large advertisers. I think their documentation is great, but they need to make a better effort to reach out to advertisers. I am not a huge fan of Microsoft's adcenter, but their customer service is incredible. Their number is always nice and prominent and when you call they will do anything to help, and work hard to get it solved then, where as Google will take their time. Again this is a sample size of one, but google goes out of their way to not talk to you, they even hide their customer support chat service through several layers of help screens.