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> Well, if IBM's PC image is anything like it was in the early 2000's probably > 50% of their PC issues are self inflicted by the IT people who built the image

by treve 10y ago

> Well, if IBM's PC image is anything like it was in the early 2000's probably > 50% of their PC issues are self inflicted by the IT people who built the image. I'd argue that most issues people have with Windows PC fall in the category of 'self inflicted', but the point is, is that this is much harder to do on a Mac (apparently). I never heard someone building an image for a mac for example.

raesene6 10y ago
So it would sound like the answer is to improve the IT practices in use, rather than necessarily blame the underlying OS...
washadjeffmad 10y ago
Not in the Windows way, but we maintain (read: throw together, once) separate images for fusion drives, on/off domain, and some other minor use and test cases. But no one here is patching kernels or blacklisting modules to fix hardware issues on Macs, or working around some Intel security technology that disables xhci controllers on Skylake if you aren't on Win10 because the last LCR didn't cull enough of the incompatible hardware to upgrade from Win7. Things like that are why our Mac group can support as many systems as the PC team with 1/5 the staff. And that's not including Service, who deal almost exclusively with PC issues by volume.
ch_123 10y ago
> I never heard someone building an image for a mac for example. This happens where I work. Amongst other things it: 1) Set the hostname of the machine. 2) At one point, changed the timezone to one of the US offices (I work in Europe). 3) Prohibited upgrades to newer versions of OS X until they were approved by the IT staff. 4) Forced reboots for installation of security updates (happened to everyone in the office at the same time, with a few minutes warning and no option to cancel). and some other annoyances. I needed at one stage to reinstall OS X (my fault, as opposed to something wrong with OS X), and this got rid of the issue. I was informed by a colleague that if you reinstalled OS X while connected to the corporate network, that it would install OS X from the company's IT servers instead of Apple's ones, thus pulling down the corporate image. I can't 100% verify that claim, but it sounds true what I have seen when people reformatted in the office.

by treve 10y ago

raesene6 10y ago

So it would sound like the answer is to improve the IT practices in use, rather than necessarily blame the underlying OS...

washadjeffmad 10y ago

Not in the Windows way, but we maintain (read: throw together, once) separate images for fusion drives, on/off domain, and some other minor use and test cases. But no one here is patching kernels or blacklisting modules to fix hardware issues on Macs, or working around some Intel security technology that disables xhci controllers on Skylake if you aren't on Win10 because the last LCR didn't cull enough of the incompatible hardware to upgrade from Win7. Things like that are why our Mac group can support as many systems as the PC team with 1/5 the staff. And that's not including Service, who deal almost exclusively with PC issues by volume.

ch_123 10y ago

> I never heard someone building an image for a mac for example. This happens where I work. Amongst other things it: 1) Set the hostname of the machine. 2) At one point, changed the timezone to one of the US offices (I work in Europe). 3) Prohibited upgrades to newer versions of OS X until they were approved by the IT staff. 4) Forced reboots for installation of security updates (happened to everyone in the office at the same time, with a few minutes warning and no option to cancel). and some other annoyances. I needed at one stage to reinstall OS X (my fault, as opposed to something wrong with OS X), and this got rid of the issue. I was informed by a colleague that if you reinstalled OS X while connected to the corporate network, that it would install OS X from the company's IT servers instead of Apple's ones, thus pulling down the corporate image. I can't 100% verify that claim, but it sounds true what I have seen when people reformatted in the office.