I wonder whether this is a premature conclusion due to sampling bias. I suspect that the early Mac adopters at IBM were mostly developers and expert users, peo

I wonder whether this is a premature conclusion due to sampling bias. I suspect that the early Mac adopters at IBM were mostly developers and expert users, people that didn't need a lot of support anyway. This makes it look like IBM's Mac users are cheaper to support, when in reality the true support costs won't be known until the user base is more representative of the company as a whole.