"there's not even a phone number to call or an e-mail address unless it's a paid product" Well duh. What kind of support should Google offer to almost a billio

"there's not even a phone number to call or an e-mail address unless it's a paid product" Well duh. What kind of support should Google offer to almost a billion users that pay nothing for the service? "(and even then, they've got a less-than-stellar reputation for support of paying customers)." Not from my experience. Have had to call them a handful of times on behalf of clients. A human always picked up quickly, and resolved my issue or answered my question. Also followed up.