> This series of events could easily occur in legitimate cases. I don't think so. Why, in your scenario, would they file a help request saying the account had

> This series of events could easily occur in legitimate cases. I don't think so. Why, in your scenario, would they file a help request saying the account had been compromised? They might file a request with some other content, but not that. Your general point is valid, but I think the OP has probably figured out a set of features from which one could pretty reliably tell that something was amiss. And all he's suggesting is that such cases get bounced up to a human.