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You know, you can see articles where people report social engineering attacks on Amazon customer service and extract a great deal of information from them. Hav
by partycoder 10y ago
You know, you can see articles where people report social engineering attacks on Amazon customer service and extract a great deal of information from them.
Having a human involved is not necessarily a solution, can be another attack vector.
- 1457389 10y agoNice binary logic there. It's an attack vector therefore it can't be a solution to customer problems. The issues here are orthogonal.
- partycoder 10y agoJust saying that, in this article telcos are the weakest link. In some other cases customer support has been the weakest link.
- shortstuffsushi 10y agoIsn't customer service the weakest link in both of those cases?
- dangero 10y agoIt's a great counterpoint because with a large staff you can never solve the human element. It's also corollary to the hacking approaches we see regularly employed: Send an exploit payload via email to everyone in the company and somebody is bound to open it. In fact in the security space they've moved away from even saying you can protect the front door and are more focused on detection and correction once an intrusion occurs.