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Where would you go to show ID? In many places in America, the closest telco customer service office may be a 2 hour drive away. Everyone saves time/money by bei
by exelius 10y ago
Where would you go to show ID? In many places in America, the closest telco customer service office may be a 2 hour drive away. Everyone saves time/money by being able to do it over the phone; but unfortunately the customer service reps are usually poorly trained.
- jdavis703 10y agoTraining shouldn't really be a factor here. The software systems shouldn't let social engineering hacks work. Why is the customer service rep allowed to override whatever prompt ask for a PIN number? If this override is really needed it should be a higher ranking support member or manager who can do this.
- FT_intern 10y agofor practicality, you should be able to set your customer service security preferences to tighten or loosen this.