what if someone is not a customer or forgot their login? 9-5pst isnt much better then 9-5est, it still means i have to take time out of my normal work day to de

what if someone is not a customer or forgot their login? 9-5pst isnt much better then 9-5est, it still means i have to take time out of my normal work day to deal with you on your time. its your business, so run it as your wish of course, but as a customer, these are the things i look at, and scant phone/support availability is a red flag to me.