I've always liked this paper and still refer to it IRL as part of explaining how to stand up an operations team. Hacker News has covered it before with some wor

I've always liked this paper and still refer to it IRL as part of explaining how to stand up an operations team. Hacker News has covered it before with some worthwhile comments https://news.ycombinator.com/item?id=7726496 https://news.ycombinator.com/item?id=7726496