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"Primary risk factor: The country where this card was issued (EC) does not match the country where the payment was made (US)." This has become clear now....but
by globile 10y ago
"Primary risk factor: The country where this card was issued (EC) does not match the country where the payment was made (US)."
This has become clear now....but Stripe has thus been blocking legitimate payments from our users with no insight for us
80% of our clients are travelling at the time of purchase... Now we understand why we were getting so many BLOCKED transactions!!
Although this is a welcome addition, a heads up would have been nice...
- tarstarr 10y agoOne thing to note is that the risk factor surfaced in the dashboard is the primary risk factor, but the final risk level is a combination of many different factors--it's not accurate to say that the charge was blocked only because the card country did not match the IP country. That said, if you are certain that there are areas where there are high numbers of false positives, Radar does provide tools for making corrections (by writing rules to allow or send charges to review, for example). I'm happy to talk more about the specifics in your case if you send me a note (and definitely let me know if there's a way we can make this clearer in docs/product) -- I'm tara@stripe.com.