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As a rule all consumer services are on a "best effort" basis. Service with guaranteed performance exists, but is marketed exclusively to businesses and is much
by magila 10y ago
As a rule all consumer services are on a "best effort" basis. Service with guaranteed performance exists, but is marketed exclusively to businesses and is much more expensive. It turns out that providing guaranteed service costs a lot more even if the end result is the same 90% of the time, that last 10% is a real margin killer. Consumers would generally rather accept the occasional less-than-stellar service than pay nearly twice as much for it.
- revelation 10y agoThe end result, more often than not, is 10%. At this point, it has nothing to do with industrial guaranteed service levels, it's marketing X and delivering Y<<X. Who cares about the price, as a customer I want to at least be able to know what I'm buying before committing 6, 12 months. There can be no competition or progress when we continue allowing ISPs to promise theoretical bandwidths that they don't come close to, ever.
- paulddraper 10y ago> Who cares about the price? I do.
- problems 10y agoYup, you'll see this if you've worked with datacenters too, you can get a 100mbit connection on a gigabit link on which you mostly get gigabit connectivity, but only 100mbit of it is guaranteed for much, much cheaper than you can get a guaranteed gigabit link. And in my experience (for personal and small business purposes at least) that guarantee is rarely worth its name.