Most people who use/consume mass-market, popular technology have grown accustomed to user-friendly environments and devices that just work right out of the box

Most people who use/consume mass-market, popular technology have grown accustomed to user-friendly environments and devices that just work right out of the box - so they have an expectation that things will just work. In my experience, that isn't limited by age - and if anything I see the opposite, with the young being so used to great UX that their concept of technology stops at the GUI.