This is kind of an awkward question, but what was the actual harm to customers here? The throttling only affected a small percentage of users downloading much m

This is kind of an awkward question, but what was the actual harm to customers here? The throttling only affected a small percentage of users downloading much more data than the norm; and I doubt they would've gone to another provider if T-Mobile had clearly spelled out what was happening: they would've been charged hundreds of dollars do this on VZN/ATT/Sprint instead. It was deceptive advertising and it should be punished,but we're not talking about banks incorrectly foreclosing on homes here. I don't know if crushingly huge punitive fines are appropriate.