In my experience their customer service indeed refunded and paid return shipping on counterfeit products. I had to request a refund due to fake products 2-3 tim

In my experience their customer service indeed refunded and paid return shipping on counterfeit products. I had to request a refund due to fake products 2-3 times over the many years I have been a happy customer there. No problem with Amazon's service with such issues, ever. Counterfeits have been a problem on Amazon for several years. There was a time when only places like eBay or Rakuten had these issues. On Amazon you could just clearly see which products come directly from their warehouses and which you thus could trust 100%, and which from e.g. their Marketplace sellers (which has always involved a little risk). I am really puzzled when / why they decided to mix both worlds up, in visual disguise. Apparently at some point they have made the bad decision to become the Western Alibaba-like marketplace. I had hoped that they, having some very intelligent employees, will eventually solve this issue; but I don't see this happening right now. In online shopping trust is extra important, and regarding the counterfeits they are gambling with their strong customer trust quite a bit.