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I have spent more than 15 hours on the phone with Amazon and UPS customer service in the last month. I cancelled my Prime membership (after 10 years) last week

by jc4p 10y ago

I have spent more than 15 hours on the phone with Amazon and UPS customer service in the last month. I cancelled my Prime membership (after 10 years) last week after spending 2.5 hours on the phone trying to figure out where a package 2 days past it's guaranteed delivery date was and if it was going to arrive or if I had to re-buy it. I have no regrets about it. Everything I bought on Amazon I can buy from other websites, and when I have an issue I don't have to spend hours verifying my name and address with someone whose accent I honest to god can not understand (I am not a native American, it is very difficult for me to understand Indian accents).

monksy 10y ago
> 15 hours on the phone with Amazon and UPS customer service in the last month. I've had the same issue. Amazon packaged and shipped everything, it got lost in UPS. I did the legwork to track it down. The best I got from them, they could refund so I could get repriced on the items I needed.
jungletek 10y ago
>I am not a native American, it is very difficult for me to understand Indian accents Not sure if you're mixing up American Indian and Indian sub-continent Indian, or you think Americans can understand Indian accents. Either way, I'm amused.
- cafard 10y ago
  An American is going to have an ear trained on quite a variety of accents, and likely will find it easier to make allowances for variations, don't you think?