I've come back to this article a couple of times a year since it was written in 1994 and it still generates great insights into what my users will want from my

I've come back to this article a couple of times a year since it was written in 1994 and it still generates great insights into what my users will want from my systems: https://www.nngroup.com/articles/goal-composition https://www.nngroup.com/articles/goal-composition