>People don't strategically get angry. Yes they do. And it's not uncommon. The overwhelming majority of the angry calls I got were /not/ genuine anger. At leas

>People don't strategically get angry. Yes they do. And it's not uncommon. The overwhelming majority of the angry calls I got were /not/ genuine anger. At least it wasn't anger about anything I or the company was doing. It felt like, more often than not, people needed an outlet, so they directed that energy towards someone who is paid to "be nice no matter what".