>How do I convey my real, justified anger to The Company instead of a person? By evaluating whether the way you're conveying it would be appropriate in a publi

>How do I convey my real, justified anger to The Company instead of a person? By evaluating whether the way you're conveying it would be appropriate in a public place with a third party observing you. People understand and expect a certain level of anger when things aren't right, but if your demeanor on the phone would offend a neutral party observing your call - you have gone too far. A good way to do this is to imagine how you'd talk to a cashier with other people in line. If it's drawing too much attention and make the person next in line uncomfortable - you have gone too far.