The phrase I use is "balance of cares". You can care a whole lot about a single part of the job. But to do a good job overall you have to care about a broad swa

The phrase I use is "balance of cares". You can care a whole lot about a single part of the job. But to do a good job overall you have to care about a broad swath of concerns, else one of those unaddressed concerns will turn into a critical error. Employees who are well-specialized can avoid betraying their lack of care about some aspects because they aren't even asked to think about that part of the work - they can go in for massive depth instead. But someone who wants to operate the whole business is in the position of "caring about things I don't want to care about". A lot of businesses are weakest where the owners are unable to muster sufficient sympathy.