I used to work in call centers and I would try to de-escalate angry customers. When they settled down and were decent in return, I'd do everything I could to he

I used to work in call centers and I would try to de-escalate angry customers. When they settled down and were decent in return, I'd do everything I could to help them. Sometimes, I'd even bend the rules to help out a decent person with their problem. If the person continued to heap abuse upon me, I'd do everything by the book. I wouldn't bend the rules. I wouldn't provide helpful suggestions to help people get what they wanted from a manager. Be nice to people and more often than not, they'll be nice to you in return. LK