3 ms·

I think what you're getting at is _assertiveness_, not anger. Assertiveness expresses urgency (and perhaps frustration) without hostility. It's the difference

• HarryHirsch 10y ago
  With company process this reasoning does not work. Emotions are a human concept, but companies are entirely about money. When you need to extract the security deposit out of your apartment complex that quite perceptibly has a policy of cheating the tenants out of as much as they can there is precisely no difference at all between "I'll send you the demand letter now" and "I'll send you the demand letter YOU MOTHERFUCKERS!!1!". The only thing that counts is that they receive one at a serviceable address. At least that has been the experience. A case can be made that the poor sods working for the cheating company are in fact enabling it, consequently their lives should be made hard for colluding.
• SapphireSun 10y ago
  It sort of depends on whether the fact that you might act impulsively matters to the other party. This makes all the difference in nuclear war or so some strategists say... In customer service, an angry customer could do damage to PR or if they are a big client, could cut off the company unpredictably so it would force them to decide if they want you or not and if they do act quickly. It pays to understand the difference between these situations. Anger should be used selectively and only when it will be effective (and preferably when the other party deserves it).