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> Anyway, back to the IDE, I pay Jetbrains and give them great bug reports and they fix most issues. Just had this experience - reported something in the grail
by mgkimsal 10y ago
> Anyway, back to the IDE, I pay Jetbrains and give them great bug reports and they fix most issues.
Just had this experience - reported something in the grails slack channel, and one of their engineers hit me up, we exchanged info... he wasn't quite able to replicate my exact issue (but I wasn't able to either, reliably), but based on the stacktrace, he found the likely source, and patched it. No pull request, no forms to fill out, etc. Was a pleasant experience. :)
- Noseshine 10y agoI'm not familiar with Grails, I assume yours is an example for when getting support for free stuff worked? Without an actual reward-connection though this comes down to luck on many levels. I mean it's nice for me when somebody gets paid from a completely unrelated source and yet is willing to help me, but that's not a very reliable thing to rely on a population level, or let's say I think the success rate can be greatly improved by establishing a reward connection.
- mgkimsal 10y agoI'm a paying customer, and the problem was manifesting in the paid version (might be in a community version too... not sure). SPECIFICALLY, this was in relation to a Jetbrains IDE - IntelliJ - the paid version has Grails support. Sorry that wasn't clear.