Disclaimer: I worked at a bank before. Yes, it is quite unusual. The banks only do it if they expect regulatory, legal or political fallout if they keep the cu

Disclaimer: I worked at a bank before. Yes, it is quite unusual. The banks only do it if they expect regulatory, legal or political fallout if they keep the customer. Or if the customer is always trouble, not paying their debt or harassing employees. Obviously, a bank would never kick a customer to the curb if a normal customer relationship is possible.