Plans and procedures are only as good as the managers and employees who implement and abide by them... or fail to. My favorite fast-burger chain used to be Car

Plans and procedures are only as good as the managers and employees who implement and abide by them... or fail to. My favorite fast-burger chain used to be Carl's Jr. Then, one day, I noticed an employee dip her hands into a bucket oddly situated on the counter behind the registers. Over time, I realized that the same bucket was always there, and employees would dip their hands in there when coming in from outside, the restroom, etc. I then realized that they were doing this in lieu of washing their hands with running water. I never went back. The other two Carl's Jr. in the area are gone now, after decades of operation in their locations.