It is interesting to note, that in a consumer focused market such as the US, highly competitive areas consider "the customer is always right" (I.e. catering and

It is interesting to note, that in a consumer focused market such as the US, highly competitive areas consider "the customer is always right" (I.e. catering and hospitality). In oligopolistic niches, the customer is unimportant (I.e. broadband provision), and in monopolistic niches, such as media consumption, "the customer is always a criminal". It says a great deal about the market conditions of the media industry.