> Isn't it in the company's best interest to not have them? Usually, yes. But the company might not necessarily only make decisions in their own best interest

> Isn't it in the company's best interest to not have them? Usually, yes. But the company might not necessarily only make decisions in their own best interest. Sometimes, executives/owners just like to see lots of people head-down "hard at work". Sometimes, execs/owners adamantly believe work has to be done, that doesn't actually need to be done. Sometimes, the customer demands busy work be done and pays the company for it. (every Enterprise or Government contract I've ever seen has some amount of this) Sometimes, people just can't agree on what work is busy work in the first place. I'm sure there are more reasons. Those four come to mind because I have personally experienced all of them at some point in the last decade.