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They aren't doing it for the economy they are doing it because their sales were sliding as a result of poor customer experience. They realized that their focus
by pmorici 10y ago
They aren't doing it for the economy they are doing it because their sales were sliding as a result of poor customer experience. They realized that their focus on lowest possible labor cost left them in a position where they were getting the least ambitious bottom of the barrel labor. So they hypothesized that by training people in basic retail concepts, like how to stock a shelve to be visually attractive, offering people an above minimum wage and a path to better opportunities within the company that they could have a better trained workforce and better retain those people.
- crdoconnor 10y agoIt's more a way to try to quell incipient union action. They've closed several stores in order to head off strike action already (which is expensive) and it failed.