This is the Kaizen/Deming principle #8 of "Drive Out Fear". Here's a good in depth blog article about this as it's a difficult to explain topic that, especiall

This is the Kaizen/Deming principle #8 of "Drive Out Fear". Here's a good in depth blog article about this as it's a difficult to explain topic that, especially for managers trained in the older methods of management, deserves a long form treatment: http://michelbaudin.com/2012/10/27/deming_8_of_14_drive_out_fear/ http://michelbaudin.com/2012/10/27/deming_8_of_14_drive_out_...