11 years ago, my first job out of college was as a "personal banker" for Wells Fargo. If I remember correctly, our goals were 8 "solutions" a day. Every few ho

11 years ago, my first job out of college was as a "personal banker" for Wells Fargo. If I remember correctly, our goals were 8 "solutions" a day. Every few hours either a shift leader, assistant manager or the branch manager would come over and ask you "how many solutions do you have?" If you said a low number, you'd be told that was "unacceptable" and coached on how to generate more solutions (everything from forcing a customer to close and reopen accounts if they lost a debit card, rather than just use the built in lost debit card feature, to splitting large CDs into smaller CDs, to forcing old people without internet access to sign up for online access). If a retired customer came in and you didn't pitch them a reverse mortgage or a home equity line of credit, you would once again get a talking to. Sometimes managers would come over with signed printed account applications that they had sourced and they had you enter those accounts into the system. One of our "best"(read, high performing) bankers had opened accounts for a dead person (after the dead person's daughter came in to close their accounts), I reported her, nothing ever happened. It was an incredibly high pressure environment that led to unethical behavior and a situation in which customer service or doing what's right for the customer was not valued, I quit after a year.