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My understanding is that they created a system of unrealistic expectations as far as accounts per customer, had managers from the top that pushed this on people
by taurath 10y ago
My understanding is that they created a system of unrealistic expectations as far as accounts per customer, had managers from the top that pushed this on people and they got fired.
Then, in the case where employees started reporting that they were forced to do the activity to keep their jobs, nothing was done. This seems more like a lever that can be pulled here:
Prevent banks from having ineffective whistleblowing processes by mandating use of a FINRA whistleblowing program. The person in the top comment being fired would get protected by Finra for her future employability, and Wells Fargo and other banks would take whistleblowing far more seriously. I admit it sounds very simplistic, but is there something crucial I'm missing here? I can't see how one would file charges at the top executives for "incompetantly making an internal ethics line" and "setting too difficult sales goals, causing an unintended fraudulent effect".