I find it interesting that most pieces on the topic consider only the throughput perspective while game theory seems more appropriate. People aren't homogenous

I find it interesting that most pieces on the topic consider only the throughput perspective while game theory seems more appropriate. People aren't homogenous "units of production/demand" as queueing theory suggests, there is a mix of incentives at play. Some people are OK with waiting in the queue and on the standing escalator, while others are in a hurry and really need a way to go faster. It is surprising that almost no one complains about dedicated mass transit lines on our roads ("we can increase vehicle throughput by removing them!"), yet most people (people in charge, too) apply similar arguments to escalator usage.