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> First of all, you cannot take such a dramatic step, losing face, when you have no idea what went wrong, and what caused the problems. They already lost face

by catdog 10y ago

> First of all, you cannot take such a dramatic step, losing face, when you have no idea what went wrong, and what caused the problems. They already lost face with a bit mismanaged and not so customer friendly replacement procedure and then again delivering dangerously faulty items. It's reasonable from a marketing perspective to end the disaster once and for all. "Oh you own a Note 7? Are you sure it's the really really really not exploding one?" > So it's more likely the battery controller. Which would be trivial to fix once identified and analyzed. And if it's not? Is e.g. the possibility of the too dense packaging damaging the battery completely ruled out?

rurban 10y ago
Without knowing the problem, you cannot take such a step killing off your whole product. How long does a normal non-korean company need, to take the next step? Longer. How long did Toyota need to announce the next step for its recall crisis? Did Toyota kill their flagship products for the floor mat, accelerator pedal or hybrid anti-lock brake software problems, which killed people? Dense packaging is also possible. CPU temp. or cooling also. Many possible reasons. That's why you analyze it first, and then announce a plan to fix it. Almost everybody had such a phone.
- TulliusCicero 10y ago
  > Without knowing the problem, you cannot take such a step killing off your whole product. Sure you can. In fact, they just did.
- catdog 10y ago
  > Without knowing the problem, you cannot take such a step killing off your whole product. Maybe they really only killed the name and plan reuse most components in a specification wise very similar soon to come successor model. If it's not a software problem but dense packaging or cooling they have to redesign a lot of things anyways. > How long did Toyota need to announce the next step for its recall crisis? Did Toyota kill their flagship products for the floor mat, accelerator pedal or hybrid anti-lock brake software problems, which killed people? A car is also completely different kind of product, you can change a lot of things without completely taking it into bits.
- tracker1 10y ago
  And how do you correct a fatal design flaw in a Phone without a recall? How do you do replacements without having a fixed design? Samsung did the right thing here.. the fact that other companies don't isn't the problem. And, yeah, it probably was marketing driven as much as anything else, but I'd rather see this as a decision from a company than some of the deny, deny, deny tactics that other companies seem to take as a default strategy.

by catdog 10y ago

rurban 10y ago

Without knowing the problem, you cannot take such a step killing off your whole product. How long does a normal non-korean company need, to take the next step? Longer. How long did Toyota need to announce the next step for its recall crisis? Did Toyota kill their flagship products for the floor mat, accelerator pedal or hybrid anti-lock brake software problems, which killed people? Dense packaging is also possible. CPU temp. or cooling also. Many possible reasons. That's why you analyze it first, and then announce a plan to fix it. Almost everybody had such a phone.

TulliusCicero 10y ago
> Without knowing the problem, you cannot take such a step killing off your whole product. Sure you can. In fact, they just did.
catdog 10y ago
> Without knowing the problem, you cannot take such a step killing off your whole product. Maybe they really only killed the name and plan reuse most components in a specification wise very similar soon to come successor model. If it's not a software problem but dense packaging or cooling they have to redesign a lot of things anyways. > How long did Toyota need to announce the next step for its recall crisis? Did Toyota kill their flagship products for the floor mat, accelerator pedal or hybrid anti-lock brake software problems, which killed people? A car is also completely different kind of product, you can change a lot of things without completely taking it into bits.
tracker1 10y ago
And how do you correct a fatal design flaw in a Phone without a recall? How do you do replacements without having a fixed design? Samsung did the right thing here.. the fact that other companies don't isn't the problem. And, yeah, it probably was marketing driven as much as anything else, but I'd rather see this as a decision from a company than some of the deny, deny, deny tactics that other companies seem to take as a default strategy.