There used to be a job called "consumer reporter" at most major media outlets. Their job was to take stories like this, do a little research, and try to present

There used to be a job called "consumer reporter" at most major media outlets. Their job was to take stories like this, do a little research, and try to present a somewhat balanced story for the rest of us to consume. There also was a Better Business Bureau, which had a job to take all kinds of disputes like this and serve as a "memory" for the public. As far as I know, these mostly-local institutions do not exist in analogue at web scale. We need them.