What's difficult here is as an outsider trying to determine the validity of the complaint. Facebook is a public company. As such -- and even more so than tradi

What's difficult here is as an outsider trying to determine the validity of the complaint. Facebook is a public company. As such -- and even more so than traditional public companies -- it interacts with a lot of people. Many of these people are scammers, sure. (I have no idea about this person.) But there are also a lot of people who just get screwed over by the algorithms. All rules-based systems have false positives, and with the kind of numbers they deal with, there has to be a lot of people being identified as bad and kicked out that aren't. So I understand your point about businesses. But most businesses that have a 160K dispute aren't peddling it on reddit and HN. I think we can also agree that in many cases we've seen, people have been treated wrongly by these companies and only got it fixed after publishing things in forums like this. So what the hell? Have HN and reddit become impromptu civil courts, where the "award" is having a real, live human look at somebody's records? I know I'm not qualified to have any kind of opinion, not with just one side of the story presented and not without the records. I would feel better about stories like this if they included some kind of conversation between the two parties. "And then I spoke with the manager on the phone...." It's not just that they cut this guy off, and it's not just that so many things are automated. It's that for all intents and purposes, FB doesn't exist as a legal entity doing business. There's no office, there's no telephone number, they just don't interact with folks like this. It makes for a hell of a time trying to make heads or tails out of stories like this. (And I understand the philosophy of not giving out too much information to potential future fraudsters, but that doesn't make my complaint go away.)