Used to run QA for a startup and inherited an outsourced Applause Team for our consumer and B2B app. They would find bugs, but often very cosmetic things - not

Used to run QA for a startup and inherited an outsourced Applause Team for our consumer and B2B app. They would find bugs, but often very cosmetic things - not too many bugs in our business logic (and not because of the absence of bugs within our app). It also took way too much time to manage/write the test cases out (~20 hours) since we were building out features so fast. I looked into Rainforest QA after them. They're product seemed a better fit, but had a bad experience when one of sales guys used there used "retarded" to describe our current qa strategy. Eventually I decided to dedicate our resources into building a frontend and backend automated testing framework. This was a way better decision, which we actually built out pretty fast.