Yes, taste might be a better word. I started noticing how deep the problem runs after Ray Ozzie joined the company. He has done great work, knows a great deal

Yes, taste might be a better word. I started noticing how deep the problem runs after Ray Ozzie joined the company. He has done great work, knows a great deal about usability, hacking, etc. And he has taste. Yet he has completely failed to change anything, despite the fact that he is as high on the corporate ladder as you can get, and has a lot of clout within the company. What that shows is that the corporate culture simply doesn't support what he has to offer, and that it is not willing to change in order to accomodate a new reality. Same thing happened to IBM in the 90's.