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I am the only one who thinks this is an extraordinary step? Does this mean that they've identified the problem and believe that it's beyond repair? Or do they

by Merad 10y ago

I am the only one who thinks this is an extraordinary step? Does this mean that they've identified the problem and believe that it's beyond repair? Or do they think that the Note 7 name has been so tarnished now that they just want to kill it? It's especially surprising because most people who have the phone seem to love it, aside from, y'know, the risk of spontaneous combustion.

tootley 10y ago
I do agree it seems like an extreme step. The scaled up production and manufacturing set up to make the phone must have cost a fortune. It doesn't make much value sense to discontinue just for the bad PR, so I'm thinking this may be a branding decision and Samsung will come out with another announcement in the near future with a similar phone with different branding.
mgiannopoulos 10y ago
Probably the second. After even replacement devices are having issues, the brand damage can not continue further. They'll come out in 3 months with a "Note 8" and a new chance...
- amyjess 10y ago
  They might not even use the Note name next time, it's been so badly damaged. Maybe they'll revive the "Galaxy Mega" branding. Or maybe they'll come up with something new.
  - mgiannopoulos 10y ago
    For what's worth, their current homepage is all about "Galaxy" products http://www.samsung.com/us/ http://www.samsung.com/us/
criddell 10y ago
I think it's because of the brand damage. When you sell millions of phones, some tiny number will always have problems. Every single time that happens, the media will jump on it for yet-another-Samsung-Note-problem story. At this point, they are probably mostly worried that the damage will spread to other Samsung properties. Some news stories are already trying to connect appliance failures.
- macintux 10y ago
  Brand damage? 13-year-old kids are getting burned by these phones. Airplanes have been evacuated due to these phones. This is not a media overreaction.
  - criddell 10y ago
    Even if Samsung were to get their failure rates in line with Apple, Motorola, LG, and other manufacturers, a Samsung failure will still generate more coverage than any other brand. That's why there's no point in trying to salvage the Note 7. BTW, this isn't the first plane to be evacuated due to a phone fire. Remember this story: http://www.dailymail.co.uk/travel/travel_news/article-2729656/Could-smartphones-banned-flights-iPhone-5-catches-fire-plane-Tel-Aviv-poses-big-question-airlines.html http://www.dailymail.co.uk/travel/travel_news/article-272965... There are others if you Google it.
    - macintux 10y ago
      > a Samsung failure will still generate more coverage than any other brand Hello, Tim Cook on line 1. He'd like to quibble with your generalization. What I find interesting about those earlier reports is the lack of follow-up. We know that the Note 7 explosions are happening "out of the box"; iPhone failures of this nature have often been attributed to cheap 3rd party chargers, but I can't find any information about the iPhones that led to evacuated flights. Anyway, we're going to have to agree to disagree. There have been dozens of documented exploding Note 7 devices, which as best as I can determine is unprecedented. Any phone manufacturer would be under heavy fire.
      - ojm 10y ago
        2011, Australia, iPhone 4 (or 4s) > "The airline says the flight had landed in Sydney when the phone started emitting a "significant amount of dense smoke, accompanied by a red glow"." Source: http://www.abc.net.au/news/2011-11-29/iphone-catches-fire/3701250 http://www.abc.net.au/news/2011-11-29/iphone-catches-fire/37...
      - 10y ago

by Merad 10y ago

tootley 10y ago

I do agree it seems like an extreme step. The scaled up production and manufacturing set up to make the phone must have cost a fortune. It doesn't make much value sense to discontinue just for the bad PR, so I'm thinking this may be a branding decision and Samsung will come out with another announcement in the near future with a similar phone with different branding.

mgiannopoulos 10y ago

Probably the second. After even replacement devices are having issues, the brand damage can not continue further. They'll come out in 3 months with a "Note 8" and a new chance...

amyjess 10y ago
They might not even use the Note name next time, it's been so badly damaged. Maybe they'll revive the "Galaxy Mega" branding. Or maybe they'll come up with something new.
- mgiannopoulos 10y ago
  For what's worth, their current homepage is all about "Galaxy" products http://www.samsung.com/us/ http://www.samsung.com/us/

criddell 10y ago

I think it's because of the brand damage. When you sell millions of phones, some tiny number will always have problems. Every single time that happens, the media will jump on it for yet-another-Samsung-Note-problem story. At this point, they are probably mostly worried that the damage will spread to other Samsung properties. Some news stories are already trying to connect appliance failures.

macintux 10y ago
Brand damage? 13-year-old kids are getting burned by these phones. Airplanes have been evacuated due to these phones. This is not a media overreaction.
- criddell 10y ago
  Even if Samsung were to get their failure rates in line with Apple, Motorola, LG, and other manufacturers, a Samsung failure will still generate more coverage than any other brand. That's why there's no point in trying to salvage the Note 7. BTW, this isn't the first plane to be evacuated due to a phone fire. Remember this story: http://www.dailymail.co.uk/travel/travel_news/article-2729656/Could-smartphones-banned-flights-iPhone-5-catches-fire-plane-Tel-Aviv-poses-big-question-airlines.html http://www.dailymail.co.uk/travel/travel_news/article-272965... There are others if you Google it.
  - macintux 10y ago
    > a Samsung failure will still generate more coverage than any other brand Hello, Tim Cook on line 1. He'd like to quibble with your generalization. What I find interesting about those earlier reports is the lack of follow-up. We know that the Note 7 explosions are happening "out of the box"; iPhone failures of this nature have often been attributed to cheap 3rd party chargers, but I can't find any information about the iPhones that led to evacuated flights. Anyway, we're going to have to agree to disagree. There have been dozens of documented exploding Note 7 devices, which as best as I can determine is unprecedented. Any phone manufacturer would be under heavy fire.
    - ojm 10y ago
      2011, Australia, iPhone 4 (or 4s) > "The airline says the flight had landed in Sydney when the phone started emitting a "significant amount of dense smoke, accompanied by a red glow"." Source: http://www.abc.net.au/news/2011-11-29/iphone-catches-fire/3701250 http://www.abc.net.au/news/2011-11-29/iphone-catches-fire/37...
    - 10y ago