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Papertrail, super friendly and insightful support. So let me elaborate. Mostly what will you get from support is: "We are fixing problem", but in our case they

by dz0ny 10y ago

Papertrail, super friendly and insightful support. So let me elaborate. Mostly what will you get from support is: "We are fixing problem", but in our case they were specific, "We have problems with Heroku logspout connection, 'heroku log' should still work." And the other time we went a bit over limit so they upped plan for free for a short period, se we could figure about what the problem was. Alerts are also what we use the most (no limits, no delays) which cannot say for the other providers. Good work Papertrail, if you are reading this.

pwelch 10y ago
Used Papertrail at a previous company and it was great. Using Graylog at my current job and it's working well so far.
reqres 10y ago
Having tried self-hosted and cloud logging solutions, Papertrail is one of the services that we subscribe to that I feel pangs of gratitude when we receive our monthly billing notification. Some of the things I liked about Papertrail: - Super easy to setup (& automate setup). Just a dozen lines of setup in rsyslog.conf - Also ships with a tiny client written in go if you want to tail specific files - Sensible pricing. Charges per GB, which for us at least, correlated with how much business we were doing. Now we'd gladly pay more for the same service - Great dashboard/UI. Having started with loggly, we were used to slow, unresponsive, unintuitive dashboard. As loggly grew, the dashboard increased in complexity. Papertrail by contrast is fast, simple and made sense (at least to us). It's quite surprising how simple it is and yet performs it's job very well. Although we don't use the live log tailing so much, the log grouping & notification system is very intuitive and easy to setup. - Easy S3 archival. Took about 10 minutes to setup Thank you Papertrail
joepvd 10y ago
Using Papertrail as well, but I really miss my terminal and awk, grep and less here. Or even regex search. I know I can download the archives, and I do that, but that puts the output of all in one file. Saving different topics in different files just makes sense, IMHO... Still getting used to the ways of the cloud, I suppose...
- akramhussein 10y ago
  Have you checked out the Papertrail CLI[0], not sure if that helps? https://github.com/papertrail/papertrail-cli https://github.com/papertrail/papertrail-cli
  - joepvd 10y ago
    Ha! No, I did not. I will, thanks for posting!
cdnsteve 10y ago
+1
brianwawok 10y ago
Love papertrail as well. Biggest downside to papertrail is the price. You can log important stuff for a reasonable price. If you want to debug log everything from a fairly big site? You are looking at a papertrail bill 10x your hosting bill. Not bad idea to send info+ to papertrail, and debug off to S3 or similar directly so you can dig when something weird happens..

by dz0ny 10y ago

pwelch 10y ago

Used Papertrail at a previous company and it was great. Using Graylog at my current job and it's working well so far.

reqres 10y ago

Having tried self-hosted and cloud logging solutions, Papertrail is one of the services that we subscribe to that I feel pangs of gratitude when we receive our monthly billing notification. Some of the things I liked about Papertrail: - Super easy to setup (& automate setup). Just a dozen lines of setup in rsyslog.conf - Also ships with a tiny client written in go if you want to tail specific files - Sensible pricing. Charges per GB, which for us at least, correlated with how much business we were doing. Now we'd gladly pay more for the same service - Great dashboard/UI. Having started with loggly, we were used to slow, unresponsive, unintuitive dashboard. As loggly grew, the dashboard increased in complexity. Papertrail by contrast is fast, simple and made sense (at least to us). It's quite surprising how simple it is and yet performs it's job very well. Although we don't use the live log tailing so much, the log grouping & notification system is very intuitive and easy to setup. - Easy S3 archival. Took about 10 minutes to setup Thank you Papertrail

joepvd 10y ago

Using Papertrail as well, but I really miss my terminal and awk, grep and less here. Or even regex search. I know I can download the archives, and I do that, but that puts the output of all in one file. Saving different topics in different files just makes sense, IMHO... Still getting used to the ways of the cloud, I suppose...

akramhussein 10y ago
Have you checked out the Papertrail CLI[0], not sure if that helps? https://github.com/papertrail/papertrail-cli https://github.com/papertrail/papertrail-cli
- joepvd 10y ago
  Ha! No, I did not. I will, thanks for posting!

cdnsteve 10y ago

brianwawok 10y ago

Love papertrail as well. Biggest downside to papertrail is the price. You can log important stuff for a reasonable price. If you want to debug log everything from a fairly big site? You are looking at a papertrail bill 10x your hosting bill. Not bad idea to send info+ to papertrail, and debug off to S3 or similar directly so you can dig when something weird happens..