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It's rethoric because their stated beliefs clash with the facts of reality they admit to in that call.

eridius 10y ago
That doesn't make any sense. Are you saying that Apple admits to certain beliefs, and to certain facts that contradict those beliefs, in the same call? Because I'm pretty sure they don't. They explain that the accounts were linked and that they don't think they made a mistake in linking those accounts. And they offered the developer a way to unlink the accounts and restore his account without the developer having to admit to wrongdoing. But nobody seems to be disputing that the second account was engaged in fraud, and Apple gave some perfectly reasonable reasons for the two accounts to have been linked.
- Mithaldu 10y ago
  > Are you saying that Apple admits to certain beliefs, and to certain facts that contradict those beliefs, in the same call? Yes, and it boils down to one thing: Either the termination of his account was correct, and should be upheld; or it was wrong, and should be rescinded. There are many times in life when things are in a range of grey between black and white, but this case is entirely black and white. Either they made an error with the termination or they didn't. If they made an error the account should be reinstated without question, delay or condition. If they did not make an error it needs to remain closed. By the very fact that they are willing to reinstate it, they admit to the fact that the termination was in error, regardless of what they believe of say they believe. Doublethink is real.
  - eridius 10y ago
    This is nonsense. It was perfectly reasonable for Apple to terminate Bogdan's (the Kapeli dev) account. This doesn't mean Bogdan did something wrong. What it means is Bogdan's relative, who controls the second linked account, did something wrong. And Bogdan shares some responsibility because he set up that second account (Apple did not link the two accounts incorrectly). And the fact that Apple's willing to work with Bogdan to unlink and reinstate his account also does not mean Apple did anything wrong. If you actually listen to the phone call the Apple rep makes it very clear that Apple believes they were correct, but that Apple is willing to offer Bogdan a way to fix things.
    - Mithaldu 10y ago
      > It was perfectly reasonable Well, we'll have to disagree. And i think Apple's actions, in giving the option of reinstatement, disagree as well, even though they claim to believe otherwise. Edit: Oh, and even if something were to appear reasonable to do, but turned out in hindsight to be wrong, then it would still be an error.
  - Twisell 10y ago
    The fact that they are willing to reinstate him show only on thing, a good customer policy. And this is quite a similar to what you might experience if you ever go to a Genius Bar when you are somewhere in a range of grey as I once was.

That doesn't make any sense. Are you saying that Apple admits to certain beliefs, and to certain facts that contradict those beliefs, in the same call? Because I'm pretty sure they don't. They explain that the accounts were linked and that they don't think they made a mistake in linking those accounts. And they offered the developer a way to unlink the accounts and restore his account without the developer having to admit to wrongdoing. But nobody seems to be disputing that the second account was engaged in fraud, and Apple gave some perfectly reasonable reasons for the two accounts to have been linked.

Mithaldu 10y ago
> Are you saying that Apple admits to certain beliefs, and to certain facts that contradict those beliefs, in the same call? Yes, and it boils down to one thing: Either the termination of his account was correct, and should be upheld; or it was wrong, and should be rescinded. There are many times in life when things are in a range of grey between black and white, but this case is entirely black and white. Either they made an error with the termination or they didn't. If they made an error the account should be reinstated without question, delay or condition. If they did not make an error it needs to remain closed. By the very fact that they are willing to reinstate it, they admit to the fact that the termination was in error, regardless of what they believe of say they believe. Doublethink is real.
- eridius 10y ago
  This is nonsense. It was perfectly reasonable for Apple to terminate Bogdan's (the Kapeli dev) account. This doesn't mean Bogdan did something wrong. What it means is Bogdan's relative, who controls the second linked account, did something wrong. And Bogdan shares some responsibility because he set up that second account (Apple did not link the two accounts incorrectly). And the fact that Apple's willing to work with Bogdan to unlink and reinstate his account also does not mean Apple did anything wrong. If you actually listen to the phone call the Apple rep makes it very clear that Apple believes they were correct, but that Apple is willing to offer Bogdan a way to fix things.
  - Mithaldu 10y ago
    > It was perfectly reasonable Well, we'll have to disagree. And i think Apple's actions, in giving the option of reinstatement, disagree as well, even though they claim to believe otherwise. Edit: Oh, and even if something were to appear reasonable to do, but turned out in hindsight to be wrong, then it would still be an error.
- Twisell 10y ago
  The fact that they are willing to reinstate him show only on thing, a good customer policy. And this is quite a similar to what you might experience if you ever go to a Genius Bar when you are somewhere in a range of grey as I once was.