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After listening to the call it does seem like Apple didn't do due diligence and notify all parties involved. They notified the owner of the dev account, but not
by mmerickel 10y ago
After listening to the call it does seem like Apple didn't do due diligence and notify all parties involved. They notified the owner of the dev account, but not the owner of each account that was going to be deactivated. Doing this could have prevented the misunderstanding.
- madeofpalk 10y agoI'm sure there was much more communication than just that call. Apple, in a previous statement, said "Warning was given in advance of the termination and attempts were made to resolve the issue with the developer but they were unsuccessful"
- Mithaldu 10y agoListen to the phone call. He asks them why they contacted only the owner of the linked account and not the details on his account before closing his account, and Apple does not deny they failed to contact him and only says "cause they were linked". There was no other communication with Kapeli.
- IBM 10y agoThey also told him that, from their perspective, the two accounts belong to the same entity because they have the same payment details and test devices. There was no reason for them to know that this developer purchased an account for someone else and gave them his test devices (which sounds like an excuse anyone accused of anything gives when they're caught).
- Mithaldu 10y agoApple would also be aware that various sets of contact data are attached to those accounts, but ignored them. The linking is furthermore also only done on their side via metadata, and not communicated to, or done by, the developer.
- eridius 10y agoOf course the linking isn't communicated to the developer. It wouldn't be an effective anti-fraud mechanism if it was.
- Mithaldu 10y agoI'm not saying they should. I was just enumerating some ways in which notice could've reached him, but didn't, in response to the GP post trying to claim he was notified.